Tech Cross Navan — Repair & Sales Policy
Thank you for choosing our repair service. We aim to provide professional, transparent, and reliable repair services.
Please read the following terms carefully before submitting your device.
By submitting your device, you acknowledge and agree to the terms outlined below.
All repaired or replaced parts are covered by a 90-day limited warranty from the date the device is collected.
This warranty applies only to the specific parts repaired or replaced. The warranty does not cover:
The original receipt or repair invoice must be presented for warranty claims. Warranty inspections may require 5–10 working days.
Some devices require diagnostic testing to identify faults before repair. During inspection, additional faults may be discovered and additional parts may be required.
Customers will be notified before any additional repairs proceed whenever possible. Repair quotations are generally valid for 7 days, subject to parts availability.
While we handle devices carefully, data preservation cannot be guaranteed during repair. Repair procedures may involve hardware replacement, system updates, software restoration, or factory reset.
Customers are strongly advised to back up all important data before submitting their device.
We are not responsible for loss of photos, contacts, messages, documents, or application data.
Our repair services mainly address hardware-related faults. Software-related problems such as operating system errors, app crashes, malware, or account/login issues may require separate troubleshooting.
Software behaviour may change after repair due to system updates or manufacturer restrictions.
Devices affected by liquid or water damage can be unpredictable. Even after repair, internal corrosion may continue to affect components. Repairs on water-damaged devices cannot be fully guaranteed, and certain components may remain permanently damaged.
Our technicians will attempt to restore functionality where possible.
Devices that have experienced impact damage, water exposure, or electrical faults may contain hidden issues. During repair, additional faults may be discovered and previously working components may fail. These faults may not be visible until the device is opened or tested.
Devices that are cracked, bent, previously repaired, or heavily worn may carry additional repair risks. Technicians will handle all devices carefully; however, existing structural damage may affect repair outcomes.
Most modern smartphones have water-resistant seals. Once a device is opened, the original seal is broken and replacement adhesive may be applied. However, the original water resistance rating cannot be guaranteed after repair.
Parts used in repairs may include original manufacturer parts (when available), OEM-quality components, or high-quality aftermarket parts. Minor variations in brightness, colour tone, or sensitivity may occur and are considered normal.
Some device features are paired to the motherboard by the manufacturer, including facial recognition, fingerprint sensors, and certain cameras and sensors. If these components are already damaged, full functionality may not always be recoverable.
Customers should ensure the device is free from security restrictions when possible, including Apple ID / iCloud lock, Google account lock (FRP), and Samsung account lock. These locks may prevent full device testing.
Third-party repairs may void the original manufacturer warranty. Customers should be aware that manufacturers may decline warranty service once a device has been opened by an independent repair provider.
Most repairs are successful; however, some devices may require additional parts, be beyond economical repair, or develop further faults due to internal damage. Repairs are performed as an attempt to restore functionality, but full recovery cannot always be guaranteed.
Repair times depend on device model, parts availability, and diagnostic complexity. Estimated repair times are guidelines only.
If a device cannot be repaired, customers will generally not be charged for the repair. However, diagnostic fees may apply for complex inspections.
Customers will be notified once the repair is completed. We recommend testing the device before leaving the store.
Devices not collected within 60 days after notification may be considered abandoned and may be recycled, disposed of, or used for parts recovery.
We respect customer privacy. Technicians will only access device functions necessary for testing the repair. Personal data will not be intentionally accessed or copied.
We do not service devices reported as lost, stolen, or network blacklisted. If diagnostic work has already been completed, service charges may still apply.
By submitting your device for repair you confirm that:
🍎 Apple Device Repair – Additional Terms
Apple devices contain manufacturer security pairing systems. Because of this, some features may behave differently after repair.
Face ID components are paired to the original motherboard. If the device has experienced impact damage, water damage, or previous repairs, Face ID functionality may not be recoverable.
True Tone calibration is linked to the original display. After screen replacement, True Tone may not always be transferable. Display functionality will remain normal.
After screen or battery replacement, the device may display system messages such as "Important Display Message" or "Important Battery Message". These are software notifications introduced by Apple and do not affect device functionality.
🔧 Post-Repair Clarifications
To avoid misunderstandings, the following explains some behaviours that may occasionally occur after repair.
Replacement screens may show slight differences in colour tone or brightness compared to the original display. This does not affect normal functionality.
Face ID sensors are extremely delicate. If the device previously experienced screen damage, drops, or water exposure, the sensors may already be compromised.
New batteries may require several charging cycles to stabilise. Temporary battery fluctuations may occur during the first few days.
Signal strength may vary depending on network provider, location, and SIM card condition. Impact or water damage may also affect internal antennas.
Devices that have suffered impact or liquid damage may develop additional faults over time. These faults may not be related to the completed repair.
Customers are responsible for backing up data before repair. We cannot guarantee data preservation during hardware repair.
Statutory Rights: These terms do not affect your legal rights under Irish Consumer Law.
For assistance, visit our store or contact us via WhatsApp.